1. Data Controller
The data controller responsible for your personal data is:
MEDGO Tourism Ltd
United Kingdom
Email: info@medgotourism.com
Phone: +44 7776 001375
We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Data We Collect
When you use our website or contact us, we may collect the following personal data:
- Identity data: name, surname, date of birth
- Contact data: email address, phone number, country of residence
- Health data: treatment interests, medical history shared voluntarily for consultation purposes
- Technical data: IP address, browser type, pages visited (via cookies)
- Communication data: messages sent via contact forms or WhatsApp
3. How We Use Your Data
We process your personal data for the following purposes:
- To respond to your enquiries and provide treatment consultation
- To coordinate appointments and travel arrangements with our partner clinics in Antalya, Turkey
- To send you relevant health tourism information and exclusive package offers (with your consent)
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing
We process your data under the following legal bases:
- Consent: For marketing communications and newsletter subscriptions
- Legitimate interests: For responding to enquiries and improving our services
- Legal obligation: Where required by UK law
5. Data Sharing
We may share your data with:
- Our partner clinics and hospitals in Antalya, Turkey — solely for the purpose of arranging your medical consultation and treatment
- Trusted service providers (e.g. email platforms) who process data on our behalf under strict data processing agreements
We do not sell, rent or trade your personal data to third parties for marketing purposes.
6. International Transfers
As a UK–Turkey health tourism company, some of your data may be transferred to Turkey for the purpose of arranging your treatment. We ensure appropriate safeguards are in place for such transfers in accordance with UK GDPR.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry and consultation data is typically retained for up to 3 years.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure of your data ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at info@medgotourism.com.
9. Cookies
We use cookies to improve your browsing experience. For full details, please read our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. Last updated: April 2026.
11. Contact & Complaints
If you have any concerns about how we handle your data, please contact us at info@medgotourism.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
